Conditions and terms for the ISlandfrauen, Helga Ingeborg Hausner

Please read carefully the terms and conditions of the contract.

In requesting for and making a booking, you agree to be bound by these conditions, which constitute the agreement between you and Helga Hausner/Ísafjörður Guide. These conditions apply in addition to any other terms and conditions specifically agreed between me and you.

Booking and payment

The booking reservation is only valid after a deposit of 20% of the total.The down payment is made, you will receive an e-mail booking confirmation and your participation is confirmend. The remaining amount must be paid sex weeks before the workshop/trip begins, otherwise the organizer reserves the right to cancel the participation. The booking can be made verbally, in writing, by telephone, by fax or by electronic means (e-mail, Internet).

By booking a Trip, there is no statutory right of withdrawal.

Prices

Although ISlandfrauen strive not to change the tour prices, sometimes price increases are beyond our control (increase in fuel costs, significant exchange rate fluctuations and third party subcontractors). She holds the right to change prices without notice, at any time before and including the departure date. Any price increase must be paid before the booked workshop/trip. My customers need to pay any costs of money transfer itself.

Trip changes and cancellation

Of course me and my partner companies stick to our agreements and comply with the program. Weather changes, unpredictable delays, a drop out of a partner company can make changes in the program necessary. If after receipt of your booking confirmation part of the workshop program has to be cancelled, ISlandfrauen will try to provide a suitable replacement program in consultation with the participants.

Should it be necessary to cancel a workshop due to insufficient number of participants, this has to do at least 4 weeks before the workshop starts. In such a case, we are committed to providing a comparable alternative without additional costs for the participants. Should the alternative proposal not meet the expectations of the participant, the full workshop price will be refunded.

If ISlandfrauen have a special agreement with a participant concerning discounts from our fee in exchange for services like marketing or writing journalisitic pieces about our workshops we also reserve our right for standard compensation in case of cancellation.

If you wish to cancel your booking after it has been confirmed, you must contact ISlandfrauen without delay and confirm the cancellation in writing. As we incur costs from the time we confirm your booking, and may be unable to resell your workshop, the following cancellation charges will be payable. Cancellation charges will be per person and will be calculated as follows:

Up to 6 weeks before the workshop starts: 10% of the price

up to 3 weeks before the workshop starts: 30% of the price

up to one week before the workshop starts: 50% of the price

7-1 days before the workshop starts: 100% of the price

The date of receipt of calculation is the reference date.

The participant has to prove that the damage caused is considerably lower than the amount demanded.

The legal right of the customer to provide a substitute participant remains unaffected by the above conditions. 

Health, fitness and clothing

The ISlandfrauen are not liable for damage caused by inadequate physical or mental state of the participants or due to insufficient clothing.

Complaints

Complaints must be applied immediately, so that the ISlandfrauen or their partners have the opportunity to respond. If your complaint is not satisfactorily resolved, and you wish to pursue the matter after returning from vacation, your written complaint must arrive us within 14 days of your return.

Higher forces

The ISlandfrauen are not liable if a workshop cannot take place because of one of the following reasons: (directly or indirectly) strikes, trade disputes, fire, breakdowns, interruption of transport, political unrest, war and terrorism, bad weather, snow or ice or by governments issued travel warnings about eg alleged health risk. In these cases ISlandfrauen have the right to change the program or cancel the workshop. Here a full refund is not possible. We resreve the right to distribute some of our expenses equally between all participants and deduct them from the reimbursable travel price up to 10% of the workshop price.

You accept that:

a. ISlandfrauen act as an agent for third parties and subcontractors assume no liability for their acts or omissions.

b. ISlandfrauen are not liable for violations of the law by participants at the workshop.

c) ISlandfrauen and their employees and contractors are not liable for loss of or damage to property of the participants directly or indirectly in the course of the workshop, as well as for any injury, illness or death , unless it 's caused by the negligence or wrongful act of the employees of ISlandfrauen. Any claims for damages brought by or on your behalf, must be brought to our or to our insurers attention.

 

This agreement and including all matters arising from it, only subject to Icelandic law.

Travel insurance of all kinds are not included in the tour price.

Helga Ingeborg Hausner, ISlandfrauen 2014. hausner@simnet.is

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